This company was developed after its founder a doctorate level clinical therapist who while in his master’s program completed a thesis project on online counseling. There were many problems identified with online counseling at the time of the thesis project and most still exist today. Problems identified:
Therapist were practicing over state lines
Therapist had no experience with online counseling
Therapist and behavioral health professionals were practicing online with minimal communication-mainly chat or telephonic and not utilizing video sessions
Behavioral Health professionals were practicing outside their scope
Behavioral Health professionals were providing online counseling with no possibility of actually being able to meet their clients in person because they were so far away from where their client actually lived.(some patients want the option to see their own behavioral health professional either online or in person-not one or the other
Behavioral Health professionals did not have a HIPAA compliant method to conduct patient therapy sessions securely. This is required by most behavioral health licensing boards in most states as well as federally.